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Rowcroft introduces new volunteer-led support for patients and their families

31 October 2017

Rowcroft Hospice in Devon has introduced a new volunteer-led listening and support service for patients and their families.

Called the Rowcroft Listening and Support Service, the new service enables a team of Rowcroft’s specially trained volunteers to offer emotional support to patients and their families during the end of life period.

The hospice was donated grants totalling £24,000 to establish the new service, which will initially run for a trial period of 12 months.

The grants were donated by the CSIS Charity Fund via Hospice UK and the Newton Abbot Hospital League of Friends.

Rowcroft’s Bereavement Service Administrator, Dawn Stirk, explained:

“For many years Rowcroft’s volunteers have supported the relatives of our patients following the death of their loved ones.”

“Thanks to these new grants, we are now able to extend our support to both patients and their relatives during the end of life period, an intensely upsetting time for patients and their loved ones, as they come to terms with the uncertainty around their expected date of death, and cope with the deterioration on their own, or their loved ones’ health.”

Rowcroft has long wanted to develop the new Listening and Support Service in order to enhance the support already offered to patients and their families.

Rowcroft’s Director of Patient Care, Gill Horne, said:

“We are extremely grateful to the CSIS Charity Fund and the Newton Abbot Hospital League of Friends for enabling us to establish this dedicated service.”

“This type of support is a key part of the holistic care that Rowcroft offers, and is complementary to the medical and nursing care provided.”

“Research shows that during this difficult period some people feel more at ease talking to a volunteer.”

Chris Furlong, Grants Trustee for the CSIS Charity Fund, said:

“The Fund is delighted to support Rowcroft Hospice via Hospice UK in its efforts to help the relatives of those who are nearing the end of their life.” 

“It is one of many deserving causes the Fund has helped over the years. This year we are donating some £50,000 to hospices in the UK to help them in their vital work.”

The new service offers patients and their families supportive listening from a well-trained and skilled volunteer, providing time and space for the person to talk to someone not directly caring for them, and not a family member or friend.

Among those offering the extended service is Sue Lynch, a Rowcroft Volunteer from Newton Abbot.

Sue said:

“We give patients and their families the chance to talk about their innermost feelings and whatever we can do to help that’s within our remit, we will.”

“I feel myself that the end of life should be as special as being born, to make somebody feel at peace and manage the end of life is of huge value to the patient and their loved ones.”

In 2016 Rowcroft was forced to scale back a number of its services following a funding shortfall, but is now focussed on generating additional income to develop services for people living with life-limiting illnesses in South Devon once again.

Rachael Bryett, Head of the hospice’s Fundraising, said:

“We are so grateful to the Newton Abbot League of Friends and the CSIS Charity Fund for funding this new service, it is only thanks to their generosity that we have been able to embark on this new pilot project that will benefit so many of Rowcroft’s families.”

“We are also delighted that through the extended funding secured we can begin to look at developing our services again, after what has been an incredibly difficult year.”

For more information visit Rowcroft Hospice

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