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Hospices offer more ‘Outstanding’ care than other services regulated by CQC

Author: Suzanne Stevenson
13 October 2017
  • Couple with doctor

The CQC has published a new report today which shows that hospice care across England has the highest percentage of services rated ‘Outstanding’.

The State of Hospice Services in England, 2014 to 2017 – published during Hospice Care Week -  has found that 25% of hospices are rated as Outstanding (51 services), with a further 70% (142 services) being rated as Good.

This is in comparison to around 6% of NHS acute hospitals, 4% of GP services and 2% of domiciliary care agencies, nursing homes and residential homes being rated Outstanding.

In particular, inspectors found that hospice leaders and frontline staff displayed a strong commitment to providing truly person-centred, compassionate care and support to people using their services, and their loved ones, as well as developing strong relationships with other services in the area.

However the report also highlighted there is more to be done to make sure that everyone, regardless of their background or circumstances, has access to high-quality end of life care.

Hospice services rated as Outstanding were found to be striving to overcome such inequalities and share their expertise to drive better care in other services.

For example, Dorothy House Hospice Care near Bath runs a dedicated partnership project to support homeless people at the end of life and worked with Royal United Hospital on projects to support people to leave hospital more quickly, if the hospice could offer them care away from the acute setting.

Andrea Sutcliffe, Chief Inspector of Adult Social Care at the Care Quality Commission, said:

“People often access hospice care at a time when their complicated health and social care needs have to be met alongside compassionate emotional support. This is not a simple thing to do.

“It was clear from our inspections that the vast majority of hospices have the needs of people and their families at the centre of their work. It is particularly encouraging to see services committed to continuing improvement reach out to groups they had little contact with in the past to understand the obstacles they have faced and how they can support them better now and in the future.

“To see dedicated staff have such careful consideration of the whole person and their needs was a privilege for inspectors and something I would encourage other services to learn from.”

Commenting on the report, Jonathan Ellis, Director of Policy and Advocacy, at national hospice and palliative care charity Hospice UK, said:

“We are delighted that more than nine in ten hospices have been rated good or outstanding by the Care Quality Commission, highlighting the remarkably high standard of care they provide. It reflects the expertise, passion and commitment of hospice staff and volunteers and the strong leadership and positive work culture within the sector.

“With its holistic, highly caring approach, hospice care can be transformative for dying people and their families, however we know there is no room for complacency and delivering good or outstanding care is an ongoing process.

“At a time when there is growing public concern about the quality of care that people receive in the health and social care system, hospices are demonstrating that it is possible to deliver expert care with compassion. Many hospices are working in partnership with other local services to help make sure that everybody gets the care they deserve and need, wherever they may be cared for.”

The full report is available on the CQC website

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