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Why I volunteer: So staff can focus on caring for their patients

Author: Jane Jeffries-Jones
07 August 2017

Jane Jeffries-Jones is Ward Volunteer at Cornwall Hospice Care’s Mount Edgcumbe Hospice in St Austell. Here she explains why she encourages everyone to volunteer in a similar role.

I did not have any concept of what a hospice was, let alone an adult hospice as I had not been in one before, but all that changed when I volunteered to help at Mount Edgcumbe Hospice in  St Austell. I found out very quickly what fantastic, peaceful places they are and now I look forward to my shifts.

It all began when I saw an advert in the local paper appealing for volunteers and I instantly thought I could do it. I had been a paediatric nurse and was later a Senior Sister at a Special Care Baby Unit where I had spent a lot of time with parents and families. I had also trained at Great Ormond Street Hospital so had developed what I see as valuable skills that could be useful in a hospice ward setting. I started in March last year, and have not looked back.

My ward duties include clearing the breakfast things, sorting the flowers, ironing, ordering supplies, serving morning coffee and tea, helping with the lunches and tidying up afterwards.  I consider it my job to be honest, working most Mondays and some Wednesdays from 8.45 am to 1 pm.  I get such a lift from knowing I am helping the staff by taking on jobs they do not need to be doing. I relieve the pressure for them so they can concentrate on the care.

What is more, I feel rewarded by the thanks of the staff and the families. I look forward to my shifts and I can honestly say I feel elated being part of the team here supporting patients from the age of 18 onwards, and their families.

I chose weekday volunteering as weekends are my time with my family and I also support ‘Shared Lives South West’, sharing my life and home with adults with learning disabilities. This includes respite care for dementia sufferers. We also have a small holding so I certainly keep busy.    

It is hard sometimes to see people in distress, especially if the patient is young. Then it seems worse somehow, but equally a highlight for me was when the daughters of a mum who was with us hugged me to say thank you for being there and for listening to them. I used to be a Samaritan so have developed important listening skills that stand me in good stead.

I have gained such a valuable insight in to adult hospice care. A volunteer role like this is not for everyone, I understand that, but I get to help in such a lovely place where it is light, bright and full of caring people who look after each other and value what you do when you are there.

It is inevitable that we are going to die but for those who come here, the environment is one of peace and dignity, which is wonderful.   I would encourage anyone to try volunteering in a role like mine as it is so rewarding.  

For more information visit Cornwall Hospice Care

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