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Two more hospices rated “outstanding” by CQC

Author: Leila Hawkins
10 May 2017

Heart of Kent Hospice and St Luke’s Hospice have been awarded the highest possible rating of “outstanding” by the Care Quality Commission (CQC).

Over a two-day review in February, CQC inspectors found the team at Heart of Kent Hospice in Aylesford to be “outstandingly caring, kind, compassionate and proactive.  They were skilled at giving people the information and explanations they needed in a sensitive manner and often went beyond the scope of their duties to meet people and their families’ needs.”

Commenting on the accolade, Sarah Pugh, Heart of Kent Hospice’s Chief Executive, said:

“We exist to support our local community, and this rating from CQC has been achieved not only by the Hospice team, but also with the support of our local community.  The CQC specifically recognised the value of our volunteers, school partnerships and fundraisers who organise and take part in our fundraising activities.” 

“I would like to thank everyone involved in this achievement for their commitment, and to the patients and families we have been privileged to support for allowing us to support and care for them.”

Kerry Harrison, Director of Patient Services and CQC Registered Manager, said:

“We are thrilled that the dedication and commitment of the Hospice team to provide palliative care has been recognised as outstanding by the CQC.  It is however most rewarding that our patients, families, GPs, colleagues and other healthcare partners have acknowledged that the quality and responsiveness of our care is exceptional.”

St Luke’s Hospice in Basildon have also received the distinction following an inspection that found staff were caring and compassionate, and people were provided with well-led care that was safe, responsive and effective.

Speaking about the hospice’s service, Jemima Burnage, CQC’s Head of Inspection for Adult Social Care in the central region, said:

“Our inspection team were really impressed by the level of care and support given to those using St Luke’s Hospice."

“People and families received care from staff and volunteers who developed positive, caring and compassionate relationships with them. The service promoted a culture that was caring and person-centred. Staff worked together as a multidisciplinary team to provide the care people wanted and needed."

“We found that the service was extremely caring and focused on providing a tailored service. People and relatives said staff were well-trained and delivered an excellent service which was effective and met their needs."

For more information visit Heart of Kent Hospice and St Luke’s Hospice

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